Frequently Asked Questions




What kind of services do you provide?

We pride ourselves on providing domestic and commercial cleaning services in Greater London. In the past years, we have served many satisfied customers and provided cleaning solutions for homes, offices, shops, pubs, restaurants and many others of any sizes. We take care of every aspect of your cleaning requirements including carpets, upholstery, mattresses and rugs.

Our friendly team can provide you with a variety of different services for your home – regular cleaning, end of tenancy, after party cleaning, steam cleaning and we look after plants, pets and fish when you are away.

We offer professional services with experienced, reliable and friendly staff.

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Which areas of London do you cover?

We cover the whole of Greater London. Prices may differ depending on the zone.

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What if I am not satisfied with your services?

We will make every effort to provide you with reliable cleaners. However, if you are not satisfied with any of our cleaning services please let us know and we will send you another cleaner.

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Who will be cleaning my home?

We send you the same cleaners each week so that they will know your specific requirements, likes and dislikes. However, sometimes due to an illness, vacations or other reasons, we might have to substitute another cleaner to clean your home.

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What can the cleaners do?

The cleaners can:

  • Do your ironing, dishes

  • Wash and dry

  • Make beds

  • Empty bins

  • Clean internal windows

  • Wash floors, vacuum, polish and dust

  • Clean your bathroom

  • Clean your kitchen

  • Oven and fridge

  • Others

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How do I pay?

You can pay by cash, cheque or transfer to our business account upon completion of the work, all customers will receive an invoice and confirmation letter after we received the payment.

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Do you charge VAT?

No, currently we do not charge VAT.

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How far in advance do I need to book?

We suggest booking as soon as possible but booking 2-3 days ahead is usually enough. As well we are working on weekends and try our best to be as flexible as possible and can often carry out work at very short notice.

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How many cleaners will do the job?

Usually our cleaning team consists of 2-3 professional cleaners in London to carry out the end of tenancy or move in/out cleaning but this may change depending on the size of the property. Our office staff can give you an idea of how long you can expect it to take and when they speak to you on the phone discussing the condition of the property, they would then give you a better idea.

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Do you provide the cleaning supplies and equipment?

Our cleaning crew are fully equipped with the latest equipment and top cleaning materials and we only provide them for spring cleaning, end of tenancy and after building. For weekly cleaning, the clients need to provide their own products.

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Regular Domestic / Office cleaning.

We require a minimum of 2 hours per visit. The customer must provide a list of cleaning tasks and all required equipment unless agrees other. All equipment must be safe for use and in good working order.

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Cancelation.

The client has the obligation to give us notice with 48 hours before if they want to cancel a visit. Our cleaners can work any day of the week including Bank Holidays. If your cleaning visit is scheduled on a Bank Holiday and you haven't called or emailed us 48 hours before to cancel the visit, the regular amount is due to be paid for that cleaning visit.

G&C All in One has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned team.

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